Here are the steps to getting a TigerDen Account:

• Visit the TigerDen Configuration web site
• Click on Request an Account
• At this Point you will be taken to a login screen (you will use your LSU Active Directory ID and Password) and then you will be taken to the Account Request Form
• Choose the amount of disk you want (100 GB recommended)
• Choose to not have backups or to pay for backups
• Click Submit
• You will then receive an e-mail with a link in it to verify that you really did request this account
• You need to open your email and click on the verification link. Once you have done this, you will be contacted by TigerDen staff concerning account creation details

Follow these steps:

• Go to Finder
• Either press ⌘k or select the Go menu item and scroll down to connct to server
• In the box type: smb://smb.den.lsu.edu/AD_USERNAME$ (where AD_USERNAME is your LSU username (Active Directory) without the @lsu.edu)
• You will then be prompted for your LSU password
• The share should then mount.

Notes:

• You must include the $ character after your LSU username (AD_USERNAME).
• You must be on campus or connected via LSU VPN to be able to mount your share.
• Make sure you use a \ and not a / in the Folder box.

Notice: You must either run the mount command as the root user, or using sudo.

The generic Linux/UNIX mount command uses the following format: mount -t cifs -o username=AD_USERNAME,domain=lsu.edu,uid=UID,gid=GID //smb.den.lsu.edu/AD_USERNAME$ MOUNT_POINT

• LOCAL_USERNAME: Your username on your desktop or laptop (client) machine
• AD_USERNAME: Your LSU username (Active Directory) without the @lsu.edu
• UID: The Linux/UNIX UID of your LOCAL_USERNAME (You may use numeric or name)
• GID: The Linux/UNIX GID of your LOCAL_USERNAME (You may use numeric or name)
• MOUNT_POINT: The directory path (location) on your desktop or laptop machine where the share will be mounted. Note that this path must already exist.

For example, Mike Tiger uses the following mount command: sudo mount -t cifs -o username=tiger1,domain=lsu.edu,uid=1001,gid=1000 //smb.den.lsu.edu/tiger1$ /home/mike/td

• sudo: This user is allowed to execute the mount command using sudo
• tiger1 is Mike’s LSU ID
• 1001 is Mike’s local user ID (from the id command; see below)
• 1000 is Mike’s local group ID (from the id command; see below)
• /home/mike/td is the directory on which the share will be mounted

When you do the mount, you will need to enter your AD credentials to authorize access to the TigerDen share. If you typed sudoAA before the command you wil need to provide your local paasword for sudo.

Here is the output of mike running the id command on their local machine:

$ id
uid=1001(mike) gid=1000(mike_group) groups=1000(mike_group)

How to unmount the share: umount %MOUNT_POINT

Using the above mount example, the unmount command would be: umount /home/mike/td

Notes:

• You must be on campus or connected via LSU VPN to be able to mount your share.
• You may need to install cifs-utils (Debian, RedHat, Centos, Rocky, Alma, …)
• You will not be able to resolve smb.den.lsu.edu if your DNS is configured for something other than LSU

Follow these steps:

• Open file explorer from start menu
• Navigate to This PC (on the left side of window)
• Right click on This Pc and select Map network drive
• A wizard window will now open
• Select drive letter
• In the Folder box type \\smb.den.lsu.edu\AD_USERNAME$ (yes type a $ at the end of your LSU Active Directory Username)
• If you’re using a computer that is not a member of the LSU domain, then you need to check the box labeled Connect using different credentials
• Click the Finish button
• You will then be prompted to type in your LSU Active Directory Password (do so) and then click the OK button
• Your TigerDen storage will now show up as a network storage device

Notes:

• You must be on campus or connected via LSU VPN to be able to mount your share.
• Make sure you use a \ and not a / in the Folder box

This section will be updated in the future.

Submit a ticket using the open ticket form.

You may only request a restore if you’ve selected the Pay for Backup option.

Please Open a Ticket requesting your restore.

If you get the error:

mount error: could not resolve address for smb.den.lsu.edu: Unknown error

smb.den.lsu.edu rotates amongst twelve different servers for load balancing. The DNS to do this is handled by the TigerDen hardware subsystem. If your DNS server is not a LSU DNS Server, it will not know to ask TigerDen to resolve smc.den.lsu.edu.

If you are trying to mount from off campus, when you connect to the LSU VPN, it autpmatically updates your machine to be able to auomatically resolve the TigerDen address space (and other LSU specific items).

Notes:

• You must be on campus or connected via LSU VPN to be able to mount your share.
• You will not be able to resolve smb.den.lsu.edu if your DNS is configured for something other than LSU